Delete your LumikaHub Parent account
Parents and guardians using LumikaHub Parent can request deletion of their account and associated personal data.
How to request account deletion
- 1Open the LumikaHub Parent app.
- 2Sign in to your account.
- 3Go to Profile / Account Settings.
- 4Select Delete Account, if available, and follow the instructions.
If you cannot access the app, you can request account deletion using the form below.
What happens after a request
After receiving your request, we may contact you to verify your identity and confirm the account to be deleted. Once verified, we will process the deletion of your LumikaHub Parent account and personal data associated with that account, subject to any information that must be retained for legal, regulatory, safeguarding, financial or legitimate school record-keeping purposes.
School records
Some information displayed through LumikaHub Parent forms part of your child's official school record and is controlled by the school. Deleting a parent account does not necessarily delete the school's underlying pupil, attendance, assessment, financial or other school records. Please contact your child's school if you have questions about school-controlled records.
Data handling
Data that may be deleted
- Parent/guardian account profile information
- Contact information associated with the parent account
- Parent account preferences
- Other personal data associated specifically with the parent account
Data that may be retained
- Legal or regulatory obligations
- Financial/accounting records
- Security, fraud prevention or dispute resolution
- Safeguarding requirements
- Records controlled by the child's school
Request account deletion
Please provide the details associated with your LumikaHub Parent account. Do not include your password.